Retain referring physicians. Relieve customer service. Grow without adding headcount.
Referrer portals, digital customer service, internal workflows — on one platform. So your team can focus on what matters.
Rising expectations, declining tariffs
Referring physicians expect more today
The next generation of practice owners grew up with digital services. A PDF by email is no longer a differentiator.
Your customer service doesn't scale
In a market where diagnostics are interchangeable, service determines physician retention. But every new referrer means more calls — linear growth, linear costs.
Unnecessary admin overhead
In the lab and in administration: media breaks, spreadsheets, paper forms. What isn't fully digital creates extra work — every day.
Margins under pressure
Declining tariffs, rising requirements. Those who don't become more efficient lose margin. Digitization is no longer an option — it's an economic necessity.
Digital services that retain referring physicians — and relieve your team
Referrer, Results & Patient Portal
For physicians: orders, results, status. For patients: result retrieval and self-pay services. One portal, two access points.
Digital Customer Service
Fewer calls, same service quality. Self-service for invoice copies, courier booking, holiday notifications. Chatbot + live chat when needed.
Order Entry
For orders that don't fit standard order entry: special tests, study samples, custom requirements — structured capture, direct to LIS.
Test Catalog
Always up-to-date information. Centralized database for tests, profiles, pre-analytical requirements. Multi-language, audit-ready.
Practice Material Shop
Orders without phone calls. Web shop for shipping and practice materials. Customer-specific access, ERP-integrated.
Self-Pay Services
Unlock new revenue streams. Online booking for self-pay analyses, check-ups, and add-on services — directly bookable, without going through customer service.
Digitizing internal workflows
Specific Diagnostic Processes
Workflows for specialized tests that your LIS doesn't cover — with validation logic and audit trail.
QM Documentation
SOPs, checklists, training records, audit preparation — everything that needs to be documented for ISO 15189 but doesn't live in the LIS.
External Sample Logistics
Courier tracking, transport status, cold chain documentation — everything that happens before lab arrival and isn't in the LIS.
Study & Project Workflows
Special requirements for clinical studies and research projects — with dedicated approvals, documentation, and tracking.
Projects for laboratories
What Our Clients Say
Valudio adapted very well to the constant complications and requirement changes that came up throughout the project. Their management and organization skills were key to get through the most problematic steps. They are professional, flexible and, more importantly, nice people, which is why we are still working with them and will be in the future. I recommend them to every company that wants to reinforce their software development team or needs a technological partner to collaborate with.
Our partnership with Valudio has allowed us to further advance the digitalization of CAPAUL. Valudio’s expertise and high level of communication meant they quickly understood our needs. They were flexible and happy to work around our schedules, enabling us to work together seamlessly to develop a customized tool that drastically reduces the time it takes to plan and track our production. The simple design and intuitive handling make it easy for our foremen and shift supervisors to take responsibility.
Let's talk
Tell us about your challenges. We'll show you what's possible.